Our Booking Types and Fees

If you know you need regular Outside School Hours Care booked, our Early Bird booking type might be perfect for you! Secure your care in advance and save, allowing you to better coordinate all the needs of a busy family.

Bookings:

Book 15 or more days in advance for Rise then Shine and Stay and Play before and after school programs.

Cancellations:

To avoid out-of-pocket costs, cancellations must be made 14 or more days prior to the session date. If a child cannot attend and notice is provided within 14 days, the booking will be marked absent, and regular gap fees will apply.

*Available at select HHN services.

Our Last Minute booking type is perfect for those times when plans change unexpectedly. Whether your scheduled shifts change suddenly, or you need to arrange care at the last minute, this option provides the flexibility to book just 24 to 48 hours in advance. Last Minute bookings ensure you have access to care during unpredictable moments for your family.

Bookings:

Before School Rise then Shine program bookings can be made on the Parent Portal up until the start time of the session.

After School Stay and Play program bookings can be made on the Parent Portal up until 8 hours before the start time of the session.

For booking requests outside of the Parent Portal booking timeframes please phone the service or Customer Experience team at 1300 612 462 who will be able to assist in most cases.  If approved, these bookings will be made as Last Minute bookings.

Cancellations:

Last Minute Adventure bookings are not eligible for free cancellation. If a child cannot attend on a particular day, notify us before the session start time through the Parent Portal, email, phone call to our Customer Experience Team, or direct contact with the service coordinator. The booking will be marked absent, and the regular gap fee will apply.