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At Helping Hands Network, we understand the importance of flexibility and affordability, especially with the rising costs of living. Our flexible booking types offer different pricing and fees that are designed to provide you with options that fit your schedule and budget, ensuring your child receives the care that best suits your needs.
Our Booking Types and Fees
What are Early Bird, Flexible and Last Minute booking types? Learn more about our booking options and fees here. Our booking types are available for Helping Hands Network's before school Rise then Shine and after school Stay and Play programs. Search for your school on our website for specific pricing information.
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What are the Prices and Fees at Helping Hands Network?
Early Bird Booking
Flexible Booking
Last Minute Booking
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Early Bird Booking*
If you know you need regular Outside School Hours Care booked, our Early Bird booking type might be perfect for you! Secure your care in advance and save, allowing you to better coordinate all the needs of a busy family.
Bookings:
Book 15 or more days in advance for Rise then Shine and Stay and Play before and after school programs.
Cancellations:
To avoid out-of-pocket costs, cancellations must be made 14 or more days prior to the session date. If a child cannot attend and notice is provided within 14 days, the booking will be marked absent, and regular gap fees will apply.
*Available at select HHN services.
Who is this for?
- You prefer to plan ahead and save money
- You need regular Outside School Hours Care
- You want peace of mind with confirmed bookings
- You want to secure care well in advance
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Flexible Booking
Our Flexible Adventure booking type is ideal for caregivers who like or need flexibility in their scheduling. Whether you work shifts or your work-from-home days vary within the week, this booking option accommodates your dynamic lifestyle. Enjoy the peace of mind that comes with knowing you have the flexibility to adjust your childcare plans as needed.
Bookings:
Book 3 more days in advance for Rise then Shine and Stay and Play before and after school programs.
Cancellations:
To avoid out-of-pocket costs, cancellations must be made 48 hours or more prior to the session start time. If a child cannot attend and notice is provided within 48 hours, the booking will be marked absent, and regular gap fees will apply.
Who is this for?
- You have varying work schedules
- You require flexibility due to changing commitments
- You prefer to plan childcare on a weekly or short-term basis
- You want flexibility for last-minute cancellations
- Your child wants to attend because their friends are going
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Last Minute Booking
Our Last Minute booking type is perfect for those times when plans change unexpectedly. Whether your scheduled shifts change suddenly, or you need to arrange care at the last minute, this option provides the flexibility to book just 24 to 48 hours in advance. Last Minute bookings ensure you have access to care during unpredictable moments for your family.
Bookings:
Before School Rise then Shine program bookings can be made on the Parent Portal up until the start time of the session.
After School Stay and Play program bookings can be made on the Parent Portal up until 8 hours before the start time of the session.
For booking requests outside of the Parent Portal booking timeframes please phone the service or Customer Experience team at 1300 612 462 who will be able to assist in most cases. If approved, these bookings will be made as Last Minute bookings.
Cancellations:
Last Minute Adventure bookings are not eligible for free cancellation. If a child cannot attend on a particular day, notify us before the session start time through the Parent Portal, email, phone call to our Customer Experience Team, or direct contact with the service coordinator. The booking will be marked absent, and the regular gap fee will apply.
Who is this for?
- You often need to make last-minute arrangements
- You are looking for short-notice booking options
- You value having a reliable backup childcare option
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Adventure Packs
Your local service may also offer Adventure Packs as part of your booking options. The Adventure Pack 90 offer a 20% discount if you book 90 sessions in the same school term.
